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acer r3 47T1-54t1 bios settings

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Can someone advise if they experience upgrading the RAM for R3-47T1 with technical steps. I saw a video on YouTube and it was straight forward but when I installed  a 8GB module from Crucial Memory, I got a black screen. System won't boot. Is there any BIOS changes needed or others. Acer 3rd party tells me they have tools etc to do that. But they charge $80. They also mentioned they have some software and tools that they use to resolve this type of issue. But why is the step not on Acer's website. 


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