Last night I tried to updgrade my Asire R3-471T-54T1 but it was a complete dud. I wanted to upgrade my RAM to 12 however, when I installed I only got a black screen. The RAM vendor, CRUCIAL memory tells me to update the BIOS so I tried that as a last resort I couldn't access the BIOS. No info is available anywhere.
Right now the laptop is out of warranty and it is appalling that no upgrade info is to be found on Acer's website. When I called them this call is treated as a out of warranty service and passed on to 3rd party which charges anywhere from $79 - $149 the support is overseas and remote.
My grief and complain is that this was not a repair issue and shouldn't have anything to do with warranty. If the computer is upgradeable and less than 2 years old, don't we think some type of information should be made available on Acer's website. This is totally hypocritical for these consumer product vendors to take advantage of the customers this way that after the warranty is over.
I'm sure they are all same as far as customer service, but I had purchased 3 Acers recently and this will be the last time.
