I purchased this lap top in November 2015 started to set it up but with Xmas and everything never completed I have since on numerous occasions tried to get back onto but have tried the password that I thought I had set and it will not accept it. Can I get it back to factory settings and how ?? I sent for a Windows password reset tool on a bootable USB it does the first part no problems but after stage 2 is finished it takes me back to enter password again when apparently it should ask for the memory stick ??? Any ideas anyone
thanks in advance I'm not that technical but can follow instructions and it will just not allow me pass the password function ??? 😡😡😡😡