When you do your Recovery, are yu going from screen 1 or screen 2:
If you have been starting with screen 1, that does not recover the laptop to the way it comes from the factory.
Screen 2 does.
- Type Recovery in the search box.
- Click Acer Recovery Management.
- Click Get started to the right of Reset your PC.
- Click Remove everything.
- Click Just remove my files.
- Click Reset.
1.
2.