can you please check on BIOS if D2D recovery support is enabled or not (if the option is available), normally is under BOOT menu?
press F2 at boot, enable D2D and then press F10 to save and exit, then try to press Alt+F10 keys at next boot.
if it's not working, you have 2 choices:
- buy the original Acer recovery
Acer recovery media
US:
http://us-store.acer.com/erecovery/rcd/
Canada:
http://caen-store.acer.com/erecovery/rcd/
if you are outside the US and Canada, you must call/email your regional Acer support service:
http://www.acer.com/worldwide/support/
- do a windows 10 clean install, wiping your HDD/SSD and then download from the support website the needed software (drivers will automatically installed ny windows)
1) download a windows 10 iso using Microsof tool:
http://go.microsoft.com/fwlink/?LinkId=691209
select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
2) download Rufus:
http://rufus.akeo.ie/?locale=en_US
plug your USB flash drive, run Rufus then:
select ISO image from the dropdown menu near "Create a bootable disk"
click on the little icon on the right and browse to the windows 10 downloaded iso file
as Partitions scheme select "GPT partition scheme for UEFI"
as File system select "FAT32"
click on Start
wait until it finish, then uplug your USB flash drive
3) backup all your personal data
4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device