hello all, i had a big problem with my laptop yesterday, which is only 3 weeks old. i went to turn it on and was much slower than usual i also noticed that my battery remaining time was 9 days 21 hours! clearly very inccurate, i contacted live chat whos response was to get me to restore factory settings which did nothing but cause me a major problem getting the system back to how i had it set-up. i had not installed any apps other than those on the store or hardware at all.
the acer care centre app found no problems with the battery and the system continued being slow and sluggish and showing 9 days 21 hours battery. i carried on using the laptop trying to find any faults using online guides when my laptop just powered off by itself, it had run out of juice. put the charger in switched back on and that had solved the problem.
im on here to ask if anyone has experienced the same and if there is anyway to calibrate the battery so that i dont go through all that for nothing, or how they resolved it.
i advice anyone who suddenly gets the same problem to contact acer but dont let them make you think it needs a restore straight away, they did this to me saying its a software problem so you are not covered by warranty.
many thnaks