Hi Yolanda_G,
For the message that your Acer device is not registered, it is confirmed as an issue. The relevant department is in processing it. Sorry for any inconvenience.
If you have any questions about using abApps (included Acer Portal), please send feedback by the Online Help. Thank you.
http://support.cloud.acer.com/ENG/Home/Index/10?FaqDID=2005005-Win-ENG