I feel your pain. This is my 1st Acer and not the best 1st impression with the lack of support and information on their products. Even here, I see many questions that goes unaswered for days on end and I can imagine the "manpower" would be even lower in other parts of the world. If Acer wants to move into the top tier laptop maker status, they need do a lot more than simply tout fancy terms and features without anything backing it up. So many new variants of Type-C and power delivery standards for Acer's newest models and looks like someone throws a dice to decide which line/model gets what part.
We're spending too much time and money to just to see if it works and that's not right in any sense of imagination.